Right to Information Act (Download
Right to information is an Act to provide for freedom to every
citizen to secure access to information under the control of public authorities,
consistent with Public interest, in order to promote openness, transparency and
accountability in administration and in relation to matters connected therewith
or incidental thereto.
The Right to Information Bill
was passed by the Parliament on 13th May, 2005. The bill got the
Presidential assent on 15th June to become the Right to Information
for citizens to secure access to information under the control of public
authorities, in order to promote transparency and accountability in the working
of every public authority.
Informed citizenry and transparency
of information are vital to the functioning of democracy. The Act provides for a
system of accountability of the Government towards those who are governed and
would benefit in increasing transparency and containing corruption.
The actual practice of the Act is likely to conflict with other public interests
including efficient operations of the Governments, optimum use of limited fiscal
resources and the preservation of confidentiality of sensitive information; but
the need is to harmonize these conflicting interests while preserving the
paramountcy of the democratic ideals.
In an effort to bring about transparency and accountability and to implement the
provisions of the Right to Information Act, SIDO has made an attempt to provide
certain information to citizens to empower them to exercise their Right to
Information. SIDO has also designated CPIOs in all its field offices and
autonomous bodies for dissemination of information. These organizations will
have their separate set up for public to gain information on issues pertaining
to the unit.
The SIDO, through a network of field offices and autonomous bodies plays an
important role in the promotion and development of small scale industries in the
For facilitating the supply of Information to the citizen the SIDO and its field
offices have already setup Information Facilitation Counters in their office.
In case the Information is not available in the manual as well as at the
counter, the said information can be sought under the Right to Information Act
by applying in the prescribed format. The format along with the prescribed fees
may be deposited at the counters. The receipt will then be forwarded to the
concerned Central Public Information officer/Assistant Public Information
officer and a date for receiving the Information would be given to the
In case the Information can not be made
available, the cause for not making available such Information would be given to
the applicant in the prescribed period. If unsatisfied with the reply the
applicant can seek redressal of his grievance from the appellate authority
designated for the purpose.
For providing information, this office
charges a fee at the rate of Rupees two per page for printed Information. Rupees
fifty per floppy and Rupees hundred in case of Information sought on CD’s. In
case Information is sought in form of Video cassettes, the charges would be Rs.
However, as under the RTI Act no fees will be charged for the persons below
poverty line. The request for obtaining information under subsection (1) of
section 6 shall be accompanied by the application fees of Rupees ten by way of
cash against proper receipt or by demand draft or bankers cheque payable to the
PAO (MSME), New Delhi (for the Hqrs. Office and field offices in the northern
region)/ Mumbai (for field offices in the central and western region)/ Kolkata
(for field offices in the eastern and north-eastern region)/ Chennai (for field
offices in the southern region), as the case may be. In respect of autonomous
bodies, the payment may be made directly to the Accounts Officer concerned in
the respective autonomous body.
Development Organisation (SIDO) – Functions and Duties
(Under section 4(1)(b)(i) of Right to
Information Act, 2005)
1. The Small Industries Development Organisation (SIDO), headed by the
Additional Secretary & Development Commissioner (Small Scale Industries), is one
of the apex bodies of the Government of India, Ministry of Small Scale
Industries, to assist the Government in formulation of policies and programmes,
projects schemes, etc., for the promotion and development of small scale
industries in the country and also coordinating and monitoring the
implementation of these policies and programmes, etc.
Promotion and development of small scale industries is primarily the
responsibility of the States and Union Territories (UTs) and the role of the
Central Government (including the SIDO) in this field is to aid and assist the
States/UTs in this endeavour.
2. SIDO functions through a network of MSME-Development Institute (Formerly
Small Industries Service Institute)s (MSME-DIs),
Branch MSME-DIs, Regional Testing Centres (RTCs), Field Testing Stations (FTSs) and
autonomous bodies. It renders services such as:
A] Advising the Government in policy formulation
for the promotion and development of small scale industries and small scale
service and business entities (collectively referred to as small enterprises)
and for their graduation to medium enterprises.
3. Over the years, MSMEDO(SIDO) has served a useful
purpose as a catalyst of growth of MSM enterprises through its countrywide and
varied network of specialized field organizations. A list of field organizations
under MSMEDO (SIDO) is given in Annexure I & II.
B] Providing techno-economic and managerial
consultancy, common facilities and extension services to small enterprises.
C] Providing facilities for technology up gradation, modernization, quality
improvement and infrastructure of/for small enterprises.
D] Developing human resources through training and skill up gradation of small
entrepreneurs as well as its own man power.
E] Providing economic information services to the Government and small
F] Maintaining liaison with other Central Ministries, Planning Commission, State
Governments and other organizations concerned with development of small
National Board for Micro, Small & Medium Enterprises (NBMSME) :
1. To facilitate coordination and
inter-institutional linkages among various Ministries, State Governments, Banks,
Financial Institutions, MSME- Industries Associations, etc., the NBMSME has been constituted as the apex, stautory, advisory body to advise
the Government on all issues pertaining to the MSME sector.
2. The Minister in-charge of the Ministry of MSME, Government
of India is the Chairman of the Board. The Board comprises MSME/Industry Ministers of
State Governments, Secretaries of various Departments of Government of India, MPs from both the Houses of the Parliament
the heads/senior representatives of financial institutions, industry associations and eminent experts in the field of Economics, Industry and Science & Technology and meets
MSME-Development Institute (Formerly Small Industries Service Institute)s (MSME-DIs):
There are 30 MSME-DIs and 28 Branch MSME-DIs set up
in State Capitals and other industrial cities all over the country. The main
activities of these institutions are as follows:
assistance/consultancy to prospective
assistance/consultancy rendered to existing units.
Preparation of State Industrial Profiles.
Preparation/updation of District Industrial Potential Surveys.
Entrepreneurship development programmers.
Management development programmes
Quality control & up gradation
Common facility workshop/lab.
Preparation of directory of specific industry
Intensive technical assistance
Coordination with District Industries Centers.
Linkage with State Govt. functionaries
& Other action plan activities assigned by Headquarters
MSME-DIs and its Branches have common facility workshops in various trades. There
are at present 42 such common facility workshops attached to MSME-DIs/Branch MSME-DIs
and duties of MSMEDO (Formerly SIDO) officers and employees
(under section 4(1)(b)(ii) of Right to Information Act, 2005)
The Transaction of Business Rules seek to define the authority, responsibility
and obligations of each department in the matter of disposal of business
allotted to it. While providing that the business allotted to a department will
be disposed of by, or under the direction of, the Minister-in-charge, these also
(a) cases or classes of cases to be submitted to the President,
the Prime Minister, the Cabinet or its committees for prior approval; and
(b) the circumstances in which the department primarily concerned with the
business under disposal will have to consult other departments concerned and
secure their concurrence before taking final decisions
Small Industries Development Organisation (SIDO)(Now MSMEDO after the enactment of MSMED Act, 2006) was set up in 1954 to serve as
the apex and nodal agency for formulation and implementation of policies and
programmes for the promotion and development of MSME sector
and is an attached office under the Ministry of Micro, Small & Medium Enterprises. It is
headed by the Development Commissioner (Micro, Small & Medium Enterprises) or DC(MSME). It
carries out its functions through a network of field institutions such as
MSME-Development Institute (Formerly Small Industries Service Institute)s (MSME-DIs), Regional Testing Centres (RTCs) etc.
DC(MSME) is the Head of the Department. He is the Principal Adviser to the
Ministry of MSME on all matters of policy pertaining to MSME
sector. Some of his powers have been delegated to Additional Development
Commissioner (ADC) and Joint Development Commissioner (JDC)/Director
(Administration.) in Hqrs. Officer
Each MSME-DI/RTC is headed by an officer of the rank of Director (Deputy
Secretary level in Government of India), declared as Head of Office for that
The head of Department/Head of Office is responsible to carry out the
main functions of office as per the directions of the Government..
MSMEDO ( Formerly SIDO )carries out both technical and non-technical functions. Accordingly, it
recruits both technical and non-technical officers. The structure of technical
posts in MSMEDO (SIDO) is as under:
3. Assistant Director (Grade. I)
Director (Grade. II)
Worker (Grade. II)
financial powers of Head of Department and Head of Office are outlined in
Delegation of Financial Power Rules (DFPR), 1978. The General Financial Rules
lay down the procedure to be followed for exercising the powers available in
DFPR. The administrative powers are contained in Financial Rules/Service Rules,
Leave Rules, etc. These rules are available at eh website of the Ministry of
Finance and Department of Personnel and Training.
The administrative and financial powers in the day-to-day
management of the office are vested with Head of Department/Head of Office. The
technical officers in SIDO enjoy neither financial powers nor administrative
powers unless otherwise they are declared as Head of Department/Head of Office.
The duties of the technical officers are as under:
(I) Director/Deputy Director:
1. To maintain close contact with the MSMEs and
advise the industry in various areas of production, marketing, technology
upgradation, credit facilities, energy conservation, pollution control, etc.
2. To conduct various entrepreneurship development programmes, skill development
programmes, management development programmes, motivational campaigns, training
programmes for the purpose of development of entrepreneurship.
3. To organize local meets towards promotion of MSMEs products and vender
4. To prepare input/output norms.
5. To prepare and evaluate quality standard.
6. To prepare Project Profiles.
7. To participate in expert committees.
(II) Assistant Director (Grade I)/(Grade II):
1. To advise the Industry on various promotional aspects i.e.,
providing project profiles for setting up of MSMEs.
2. To conduct industrial trainings for Entrepreneurship and Skill Development & advising
the industry regarding modern industrial management techniques and quality
standards, Intellectual Property Rights etc.
3. Implementation of policies and schemes in regard to development of MSMEs.
4. To maintain close coordination with Industry i.e., MSMEs at
large and State Governments, District Industry Centers etc. and to suggest
improved techniques of production, quality and proper handling of material and
improved method of working to MSMEs.
(III) Investigator/Skilled Workers etc.
To collect data from industries and operate various mechanical
machines in he workshop/Labs attached to MSME-DIs/RTCs/FTSs.
Following are the non-technical posts in SIDO and the duties attached thereto:
Development Commissioner (ADC)
is a charge of Economic Analysis/Statistics & Data Bank and Planning Wings of
MSMEDO(SIDO). ADC is entrusted with the maximum measure of independent functioning and
responsibility in respect of all business falling within his wings subject to
the general responsibility of DC(MSME) for the administration of the wing as a
Development Commissioner (JDC)/Director:
He acts on behalf of DC(MSME). He holds charge of Divisions and is responsible
for the disposal of the business being dealt within the Divisions under his
charge. He should ordinarily be able to dispose of the majority of the cases of
coming upto him on his own. He will use his discretion in taking orders of the
DC (MSME) on more important cases either orally or by submission of paper.
Works comes to him from the Divisions under his charge. As Branch Officer he
disposes of as many cases as possible at his own level but he takes the orders
of Director/JDC or higher officers on important cases.
A. General Duties:
(i) Distribution of work among the staff as evenly as possible.
(ii) Training, helping and advising the staff.
(iii) Management and co-ordination of the work.
(iv) Maintenance of order and discipline in the section.
(v) Maintenance of a list of residential addresses of the
B. Responsibilities relating to Dak:
(i) To go through the receipts;
(ii) To submit receipts which should be seen by the Branch
Officer or higher officers at the dak stage;
(iii) To keep a watch on any hold up in the movement of dak;
(iv) To scrutinize the section diary once a week to know
that it is being properly maintained.
C. Responsibilities relating
to issue of drafts:
(i) To see that the draft is letter-perfect, i.e., all
corrections have been made before it is marked for issue;
(ii) To indicate whether a clean copy of the draft is
(iii) To indicate the number of spare copies required;
(iv) To check whether all enclosures are attached;
(v) To indicate priority marking;
(vi) To indicate mode of dispatch
D. Responsibilities for
efficient and expeditious disposal of work and checks on delays:
(i) to keep a note on important receipt with a view to watching
the progress of action;
(ii) to ensure timely submission of arrear and other
(iii) to undertake inspection of Assistants’ table to ensure
that know paper or file has been over looked;
(iv) to ensure that cases are not held up at any state;
(v) to go through the list of periodically returns every
week and take suitable action on items requiring attention during next week
E. Independent disposal on
should take independently action of the following types:
(i) issuing reminders;
(ii) obtaining or supplying factual information of a
(iii) any other action which a Section Officer is authorized
F. Duties in respect of
recording and indexing:
(i) to approve the recording of file and their classification;
(ii) to review the recorded file before destruction;
(iii) to order and supervise periodic weeding of unwanted
(iv) ensuring proper maintenance of registers required to be
maintained in the section
G. Ensuring proper maintenance
of reference books, office orders, etc. and keeping them up-to-date.
H. Ensuring neatness and
tidiness in the section
I. Dealing with important and
complicated cases himself
strict compliance with Departmental Security instructions
He works under the orders and supervision of the Section Officer
and is responsible for the work entrusted to him.
Where the line of action on a case is clear or clear instructions
have been given by the Branch Officer or higher officers, he should put up a
draft without much noting. In other cases, he will put up a note keeping in view
the following points:
(i) to see whether all facts as are open to cheek have been
(ii) to point out any mistakes or mis-statements of a
(iii) to draw attention where necessary to precedents or
(iv) to put up the guard file, if necessary, and supply
other relevant facts and figures;
(v) to bring out clearly the question under consideration
and suggest a course of action wherever possible
He should keep the officer free from the worries of a routine
nature by mailing correspondence, filing papers, making appointments, arranging
meetings and collecting information. He should be skilled in human relations. An
officer has to depend on his Personal Assistant for routine jobs so as to have
more time to devote himself to the work in which he has specialized. The
personal Assistant should earn the trust of his officer for being entrusted with
confidential and secret papers. He is the keeper of secrets and an assistant to
the boss. He should be popular with the persons who come in contact with his
boss officially or who are helpful to his boss or who have dealings with the
boss as professional men.
Lower Division Clerk-
Lower Division Clerks are ordinarily entrusted with work of routine nature, for
example-registration of dak, maintenance of section diary, file register, file
movement register, indexing and recording, typing, comparing, dispatch,
preparation of arrears and other statements, supervision of correction of
reference book, and submission of routine and simple draft, etc.
Some of the more specific functions are enumerated below-
(i) Taking dictation in shorthand and its transcription in
the best manner possible
(ii) Fixing up of appointments and if necessary canceling
(iii) Screening the telephone calls and the visitors in a
(iv) Keeping and accurate list of engagements, meeting,
etc. and reminding the officer sufficiently in advance or keeping them up
(v) Maintaining in proper order the papers required to be
retained by the officer
(vi) Keeping a note of the movement of files, passed by his
officer and other officers, if necessary
by burning the stenographic record of the confidential and secret letters after
they have been typed and issued
(viii) Carrying out the corrections to the officers
(ix) Relieving the boss of much of his routine work and
generally assisting him in such a manner as he may direct
The Procedure followed
in the decision making process including channel or supervision and
(under section 4(1)(b)(iii) of Right to Information Act, 2005)
The term decision has been
defined as the act of deciding. The decision making is thus a deliberate act. It
may have short range or long range ramifications.
In order to carry out the
functions, an officer is to do a lot of decision making in financial,
administrative and policy matters including technical nature. For efficient
management of the office, it is necessary that there exists a system to ensure
speedy and correct decision making process. Some procedures have to be observed
for this. These principles/procedures are:
1. General Principles:
1. An officer will himself
initiate action on as many receipts as possible, keeping in view the priority
2. Number of levels at which a case is examined will be reduced to the minimum.
3. Paper work will be kept at an essential minimum
4. Least possible time will be taken for examination and disposal of cases.
5. While disposing of cases, an officer will aim at optimizing the quality as
well as the quantity of work performed by him.
2. Action by dealing hand:
1. Go through the receipts and
separate urgent receipts from the rest.
2. Enter the receipts in the assistant’s diary.
3. Deal with the urgent receipts first.
4. Cheek enclosures and if any is found missing, initiate action to obtain it.
5. See whether any other section is concerned with any part or aspect of a
receipt and, if so, send copies or relevant extracts to that section for
6. Bring the receipts on to a current file, if one already exists or open a new
7. File papers in chronological order from left to right.
8. Assign the receipt page number(s) and a serial number.
9. Docket the receipts and reproduce on the notes portion of the file remarks,
if any, made by an officer on the receipt.
10. With the held of file registers, indexes, precedent book, standing guard
files, reference folders, locate and collect other files or papers, if any,
referred to in the receipt, or having a bearing on the issues raised therein.
11. Identify and examine the issues involved in the case and record a note.
12. Arrange and reference papers in the case properly.
13. Where necessary, attach a label indicating the urgency grading appropriate
to the case.
14. Put up the case to the appropriate higher officer; and
15. Indicate the date of submission in the assistant’s diary.
3. Action by Section
In-charge-The Section in-charge will-
1. Scrutinize the note of the
2. Finally dispose of routine cases.
3. Take intermediate routine action.
4. Records, where necessary, a note setting out his own comments or suggestions;
5. Submit the case to the appropriate higher officer.
4. Examination by section- When
the line of action on a receipt is obvious or is based on a clear precedent or
practice, or has been indicated by a higher officer, and communication has to
issue, a draft will be put up without any elaborate note. In other cases, the
section, while putting up a case, will-
1. see whether all the
statements, so far as they are open to check, are correct;
2. point out mistakes, mis-statements, missing data or information, if any;
3. draw attention, where necessary, to the statutory or customary procedure and
point out the relevant law and rules;
4. furnish other relevant data or information available in the department, if
5. state the questions for consideration and being out clearly the points
6. draw attention to precedents;
7. evaluate relevant data and information; and
8. suggest, where possible alternative course of action for consideration
5. Standard Process Sheets-
For dealing with cases of repetitive nature, e.g., sanctioning of leave/GPF
advances, forwarding of applications, etc., standard process sheets given in the
Handbook of House Keeping Jobs issued by the Department of Administrative
Reforms and Public Grievances are being used. No notes will be recorded in such
cases. In respect of substantive matters, dealt with by the departments standard
process sheets on similar lines are being used.
6. Level of disposal and
channel of submission-
1. An officer above the level
of Section Officer will take action on a case in accordance with the
departmental instructions prescribing the level of final disposal and channel of
submission for each category of cases.
2. As far as possible it will be ensured that the number of level is reduced to
3. Wherever level jumping is done in accordance with the departmental
instructions in respect of any category of cases, each such case will pass
through on its return, all the levels in the prescribed channel of submission.
7. Direct submission of
cases by senior assistants-
1. An assistant in a
conventional section who has more than five years service in the grade including
at least six months in the concerned section can submit all his cases direct to
the Branch Officer. In appropriate cases, assistants with less than five years
service in the grade is also permitted to submit cases direct to Branch Officer.
2. All the cases directly submitted by assistants to the Branch Officer will, as
a rule, go back to the assistants through the Section Officer. The sections
Officer is free to bring to the notice of the Branch Officer any omission or
flaws in the submission of cases or the decisions taken and thus give an
opportunity to the Branch Officer to reconsider the matter.
8. Examination by Officer-
1. An officer will regularly
discuss with his staff to decide the course of action to be taken on various
cases. Normally, a single note will be put up to the decision making level after
the line of action is decided.
2. For dealing with important problem solving issues, the technique of paper
rating may be used. This involves entrusting an officer or a Group of Officers
with preparing a comprehensive paper which will be put up straight to the
decision making level. The paper will contain the background to the problem,
issues arising out or it, precedents if any, analysis of al relevant facts and
9. Departure from normal
procedures or rules- In every case where a major or minor infraction, other
than trivial, of the existing procedures or rules is sought to be made, it shall
be the responsibility of the decision making authority to ensure that reasons
are set out in writing, warranting such a departure from the rules or
10. Running summary of
facts- To facilitate consideration and to obviate repeated recapitulation,
a running summary of facts will be prepared and placed on the file in a separate
folder labeled as such in every case in which it is evident that such a summary
would contribute to its speedy disposal. This summary will also include the
advice or views of other departments consulted in the matter but not opinions of
individual officer within a department. It should be kept up-to-date, whenever
further developments take place.
11. Guidelines for noting-
1. All notes will be concise
and to the point. Lengthy notes are to be avoided.
2. The verbatim reproduction of extracts from or paraphrasing of the paper under
consideration, fresh receipt, or any other part of correspondence or notes on
the same file, should not be attempted.
3. When passing orders or making suggestions, an officer will confine his note
to the actual points he proposes to make without reiterating the ground already
covered in the previous notes. If he agrees to the line of action suggested in
the preceding notes, he will merely append his signature.
4. Any officer, who has note upon a file on which a running of facts is
available, will in drawing attention to the facts of the case, refer to the
appropriate part of the summary without repeating it in his own note.
5. Relevant extracts of rule or instruction will be placed on the file and
attention to it will be drawn in the note, rather than reproducing the relevant
provisions in the note.
6. Unless a running summary of facts is already available on the files or the
last note on the file itself serves that purpose, a self-contained summary will
be put up with every case submitted to the Minister. Such a summary will bring
out briefly but clearly relevant facts, including the views expressed on the
subject by other departments, if any, consulted in the matter and the point or
points on which the orders of the Minister are sought.
7. If apparent errors or mis-statements in a case have to be pointed out or if
an opinion expressed therein has to be criticized, care should be taken to couch
the observations in courteous and temperate language free from personal remarks.
8. When a paper under consideration raises several major points which require
detailed examination and respective order, each point (or group of related
points) will be noted upon separately in sectional notes; such notes will each
begin with a list of the major points dealt with therein.
9. Notes and orders will normally be recorded on note sheets.
10. The dealing hand will append his full signatures with date on the left
below his note. An officer will append his full signatures on right hand side of
note with name, designation and date.
11. A note will be divided into serially numbered paragraphs of easy size, say
ten lines each. Paragraphs may preferably have brief titles. The fist paragraph
will give an indication of the evidence and the conclusions reached. The final
paragraph should weigh the arguments and make recommendation for action.
12. Modification of notes or
1. Senior officers should not
require any modification in, or replacement of, the notes recorded by their
junior once they have been submitted to them. Instead the higher officers should
record their own notes giving their views on the subject, where necessary,
correcting or modifying the facts giving in earlier notes. In any case the
replacement or modification of the notes which have already been recorded on a
file, when the file has been further noted upon by others, should not be
2. Pasting over a note or a portion of it to conceal what has been recorded is
not desirable. Where a note recorded in the first instance requires any
modification on account of additional facts or any error having come to notice a
subsequent note may be recorded keeping the earlier note intact.
3. Where a final decision already communicated to a party is found later on to
have been given on a mistaken ground or wrong facts or wrong interpretation of
rules due to misunderstanding, such a withdrawal may have also legal
implications. In all such cases, in addition to consulting the Ministry of Law,
wherever necessary, such a withdrawal should be permitted only after the
approval of an officer higher than the one, who took the original decision, has
been obtained and reasons for the reversal or modification of the earlier
decision have been duly recorded on the file.
13. Noting on files received
from other departments.
1. If the reference seeks the
opinion, ruling for concurrence of the receiving department and requires
detailed examination, such examination will normally be done separately through
routine notes and only the final result will be recorded on the file by the
officer responsible for commenting upon the reference. The officer to whom such
a note is submitted will either accept that note or record a note of his own. In
the former case he may direct that the note in question or a specified portion
thereof may be reproduced on the main file for communication to the department
concerned. In the latter case, he will record a suitable note on the main file
itself. In either case, a copy of the note recorded on the man file will be kept
on the routine notes for retention in the receiving department before the file
is retained to the original department.
2. The department will open subject wise files year in which such routine notes
will be kept. The inter-departmental note recorded on the file of the
originating department will bear the subject file number to facilitate filling
of papers and their retrieval for future reference.
3. Where the reference requires information of a factual nature or other action
based on a clear precedent or practice, the dealing hand in the receiving
department may note on the file straight away.
4. Where a note on a file is recorded by an officer after obtaining the orders
of a higher officer, the fact that the views expressed therein have the approval
of the later should be specifically mentioned.
14. Aids to processing
1. To facilitate processing of
cases, each section will develop and maintain the following records for
important subjects dealt with by-
(a) standing guard files;
(b) standing notes;
(c) precedent book,
(d) standard process sheets; and
(e) reference folders containing copies of circulars etc.
2. Apart from copies of acts, rules, orders and instructions concerning subjects
dealt with by it, each section maintains, for ready reference, the Constitution
of India and certain acts, rules and instructions of a general nature.
3. The documentation-cum-reference system will include reference material
peculiar to the needs of the functional sections and consciously developed
information system to act as an aid to policy formulation, review and
15. Oral discussions
1. All points emerging from
discussions between two or more officers of the same department and the
conclusions reached will be recorded on the relevant files by the officer
2. All discussions/instructions/decisions which the officer recording them
considers to be important enough for the purpose should be got confirmed by all
those who have participated in or are responsible for them. This is particularly
desirable in cases where the policy of the Government is not clear or where some
important departure from the prescribed policy is involved over where two or
more levels differ on significant issues or the decision itself, though agreed
upon by all concerned is an important one.
16. Oral instructions by
1. Where an officer is giving
direction for taking action in any case in respect of matters on which he or his
subordinate has powers to decided, he shall ordinarily do so in writing. If,
however, the circumstances of the case are such that there is no time for giving
the instructions, he should follow it up by a return confirmation at his
2. An officer shall, in the performance of his official duties, or in the
exercise of the powers conferred on him, act in his best judgment except when he
is acting under instructions of an official superior. In the later case, he
shall obtain the direction in writing wherever practicable before carrying out
the instructions, and where it is not possible to do so, he shall obtain return
confirmation of the directions as soon, thereafter as possible. If the officer
giving the instructions is not his immediate superior but one higher to him in
the hierarchy, he shall bring such instructions to the notice of his immediate
superior at the earliest.
17. Oral orders on behalf of
or from Minister
1. Whenever a Member of the
personal staff of a Minister communicates to any officer an oral order on behalf
of the Minister, it shall be confirmed by him in writing immediately thereafter.
2. If any officer receives oral instructions from the Minister or from his
personal staff and the orders are in accordance with the norms, rules,
regulations or procedures they should be brought to the notice of the Secretary
(or head of the department where the officer concerned is working in or under a
3. If any officer receives oral instructions from the Minister or from his
personal staff and the orders are not in accordance with the norms, rules,
regulations or procedures, he should seek further clear orders from the
Secretary (or the heat of the department in case he is working in or under a
non-secretariat organization). About the line of action to be taken, stating
clearly that the oral instructions are not in accordance with the norms, rules,
regulations or procedures.
18. Confirmation of oral
1. If an officer seeks
confirmation of an oral instruction given by his superior, the latte should
confirm it in writing whenever such confirmation is sought.
2. Receipt of communications from junior officers seeking confirmation of oral
instructions should be acknowledged by the senior officers or their personal
staff, or the personal staff of the Minister, as the case may be.
19. Examination and
progressing of case in which two or more authorities are consulted- Where
two or more State Governments, Central Departments or other authorities are
simultaneously consulted, the examination and, where necessary, tabulation of
the replies will ordinarily be started as soon as replies begin to arrive and
not held over till the receipt of all the replies or the expiry of the target
20. Filling of papers-
1. Papers required to be filed
will be punched on the left hand top corner and tagged on to the appropriate
part of the file, viz., notes, correspondence, appendix to notes and appendix to
correspondence in chronological order, from left to right, the latest being at
2.Normally, each part of the file will be placed in a separate file cover.
Where, however, ‘notes’ and ‘correspondence’ are not bulky, both may be placed
in a single file cover by tagging the correspondence portion onto the right side
of the cover and the notes portion onto the left side of the same cover.
Similarly, both the appendix to notes and appendix to correspondence may be
filed in a single file cover, if they are not bulky.
3. Routine receipts and issues (e.g., reminders, acknowledgements) and routine
notes will not be allowed to clutter up the file. They will be placed below the
file in a separate cover and destroyed when they have served their purpose.
4. When either the ‘notes’ or the ‘correspondence’ portion of a file becomes
bulky (say, exceeds 100 pages), it will be stitched and marked ‘Volume I’.
Further papers on the subject wise be added to the new volume of the same file,
which will be marked ‘Volume II’, and so on.
21. Arrangement of papers in
a case- The papers in a case will be arranged in the following order from
1. Reference book;
2. Notes portion of the current file ending with the note for consideration;
3. Running summary of facts;
4. Draft for approval, if any;
5. Correspondence portion of the current file ending with the latest receipt or
issues, as the case may be;
6. Appendix to notes and correspondence;
7. Standing guard file, standing note or reference folder, if any;
8. Other papers, if any, referred to, e.g., extracts of notes or correspondence
from other files, copies of orders, resolutions, gazettes, arranged in
chronological order, the latest being placed on the top;
9. Recorded files, if any, arranged in chronological order, the latest being
placed on the top; and
10. Routine notes and papers arranged in chronological order and placed in a
1. Every page in each part of
the file (viz., notes, correspondence, appendix to notes, and appendix to
correspondence) will be consecutively numbered in separate series, in pencil.
Blank intervening pages, if any, will not be numbered.
2. Each item of correspondence in a file, whether receipt or issue, will be
assigned a serial number which will be displayed prominently in red ink on the
right top corner of its first page.
3. The paper under consideration on a file will be flagged ‘PUC’ and the latest
fresh receipt noted upon, a ‘F.R.’. In no circumstances, will a slip, other than
‘PUC’ and ‘FR’, be attached to any paper in a current file. If there are more
than one F.R. they should be flagged separately as F.R. I, F.R. II and so on.
4. In referring to the papers flagged ‘PUC’ or FR, the relevant page numbers
will be quoted invariably in the margin. Other papers in the current file will
be referred to by their page numbers only.
5. Recorded files and other papers put up with the current file will be flagged
with alphabetical slips for quick identification. Only one alphabetical slip
will attached to a recorded file or compilation. If two or more papers contained
in the same file or compilations are to be referred to, they should be
identified by the relevant page numbers in addition to the alphabetical slip.
e.g., A/23n, A/27c, and so on.
6. To facilitate the identification of references to papers contained in other
files after the removal of slips, the number of the file referred to will be
quoted invariably in the body of the note and the relevant page number, together
with the alphabetical slip attached thereto, will be indicated in the margin.
Similarly, the number and date of orders, notifications and resolutions, and, in
the case of acts, rules and regulations, their brief titles together with the
number of the relevant section, rule, paragraph or clause, referred to will be
quoted in the body of the notes, while the alphabetical slip used, will be
indicated in the margin.
7. Rules or other compilations, referred to in a case not be put up if copies
thereof are expected to be available with the officer to whom the case is being
submitted. The fact of such compilations not having been put up will be
indicated in the margin of the notes in pencil.
8. The reference slips will be pinned neatly on the inside of the papers sought
to be flagged. When a number of papers put up in a case are to be flagged, the
slips will be spread over the entire width of the file so that every slip is
23. Linking of files-
1. If the issues raised in two
or more current files are so inter-connected that they must be dealt with
together simultaneously, the relevant files will be linked in the manner
indicated in (2) below. Such linking may also be resorted to if a paper on one
current file is required for reference in dealing with another current file
unless a copy of the paper can be conveniently placed on that first file.
2. When files are to be linked, strings of the file board of the lower file (but
not its flaps) will be tied round the upper file and those of the file board or
flap of the upper file tied underneath it in a bow out of the way so that each
file is intact with all its connected papers properly arranged on its file board
3. On receipt back after completion of action, the linked files will be
immediately delinked after taking relevant extracts and placing them on the
linked files, where necessary.
24. Use of urgency grading-
1. The two urgency grading
authorized for use on cases are ‘Immediate’ and ‘Priority’.
2. The label ‘Immediate’ will be used only in case requiring prompt attention.
Amongst the rest, the ‘Priority’ label will be used for cases which merit
disposal in precedence to others of ordinary nature.
3. Where Lok/Rajya Sabha labels for questions, motion, bills are used, it will
not be necessary to use, in addition, ‘Immediate’ or ‘Priority’ label.
4. The grading of urgency assigned to a case will be reviewed by all concerned
at different stages of its progress and where necessary, revised. This is
particularly important for cases proposed to be referred to other departments.
The norms for discharge of
(under section 4(1)(b)(iv) of Right to Information Act, 2005)
The norms for the discharge of
the functions that have to be followed are contained in the Rules and the
decisions of the Government of India which are to be scrupulously followed by
all the Officers and Staff members of this Office. Among the norms on which
emphasis generally is laid are the following:
1. The normal hours of
attendance are 9.00 A.M. to 5.30 P.M. on all working days.
The authority concerned should
ensure that the benefit under the schemes being operated by the office is given
only to those MSME units having permanent registration.
2. Office will remain closed on all Saturdays, Sundays and the other holidays
declared by the Government.
3. Every member of the staff is expected to be in his/her seat and to start
work by 9.00 A.M. unless he/she has previously obtained special permission for
4. Attendance register as prescribed in the Manual of Office Procedure will be
maintained in each Section.
5. Every member of the staff should, on arrival, enter in ink clearly his
initial together with the time of arrival against his/her name.
6. Every member of the staff should record his/her initial with time of
departure while leaving office.
7. Strict measures should be taken by the administrative authorities for the
enforcement of punctuality.
8. Surprise visit by the Head of Organization and other senior officers to the
various sections may be carried out to ensure that the attendance is regular and
that there are no arrears of work and that efficiency, neatness and tidiness are
9. The lunch hours must be scrupulously examined.
10. A list of the addresses of all officers and members of the staff should be
maintained up-to-date in the administration section.
11. Each member of the staff is responsible for the work assigned to him/her.
12. Each member of the staff is responsible for all official papers and articles
belonging to the office which are entrusted to him/her for official use.
13. Every officer is expected to exercise the same vigilance in respect of
expenditure incurred from public moneys as a person of ordinary prudence to
exercise in respect of expenditure of his/her own money.
14. The expenditure should not be prima-facie more than the occasion demands.
15. No authority would exercise its powers of sanctioning expenditure to pass an
order which will be directly or indirectly to its own advantage.
16. Expenditure from public money should not be incurred for the benefit of a
particular person or section of the people unless a claim for the amount could
be enforced in a court of law or the expenditure is in pursuance of a recognized
policy or custom.
17. The amount of allowances granted to meet expenditure of a particular type
should be so regulated that the allowances are not on the whole a source of
profit to the recipients.
18. The authority concerned will have to keep the public interest uppermost in
its mind while making a procurement decision.
19. All orders conveying sanctions to expenditure of a definite amount or up to
a specific limit should express the amount of expenditure sanctioned both in
words and figures.
20. Each staff member should maintain absolute integrity at all times.
21. Each staff member should maintain absolute devotion to duty at all times.
22. Each staff member should render prompt and courteous service to the public.
23. Each staff member should maintain political neutrality.
24. Each staff member should observe courtesy and consideration to Member of
Parliament and State Legislatures.
25. Each staff member should act in accordance with Government rules,
Regulations and Policies.
The rules, regulations instructions etc. held
by SIDO or under its control or used by its employees for discharging its
The rules, regulations and other records held by
Hqrs. Officer of SIDO are as under:
(under section 4(1)(b)(v) of Right to Information Act, 2005)
(i) The Interest on Delayed Payments to Small
Scale and Ancillary Industrial Undertakings (Amendment) Act, 1998.
(ii) Recruitment Rules, as under:
1. Small Scale Industries
Organization [Class I and II (gazetted) posts] Recruitment Rules, 1962
2. Small Industries Development Organization (Group A-Posts) Recruitment Rules,
3. Ministry of Industry, Small Industry Development Organization Group ‘A’ and
Group ‘B’ Posts Recruitment Rules. 2000
4. Ministry of Industry, Small Industry Development Organization Group ‘A’ and
‘B’ (Gazetted) Posts Recruitment Rules. 1996
5. Ministry of Industry, Small Industry Development Organization Group ‘A’ and
‘B’ Posts Recruitment Rules. 1996
6. Ministry of Industry, Small Industry Development Organization the Deputy
Director (Chemical) Recruitment Rules. 2002
7. The Junior Officers and Investigators (Small Scale Industries Organization)
Recruitment Rules, 1962
8. The Small Industries Development Organization (Small Industry promotion
Officer) (Food preservation) Recruitment Rules, 1980
9. The Small Industries Development Organization (Small Industry promotion
Officer) (Electronics) Recruitment Rules, 1983
10. The Small Industries Development Organization (Assistant Programmer)
Recruitment Rules, 1983
11. The Small Industries Development Organization (Senior Hindi Translator)
Recruitment Rules, 1983
12. The Technical Officer (Machine Shop) and Technical Officer (Chemical
Laboratory) Recruitment Rules, 1990
13. Small Industry Promotion Officer (Hosiery) (Small Scale Industries
Organization) Recruitment Rules, 1996
14. Small Industry Promotion Officer (Hosiery) (Small Scale Industries
Organization) Recruitment Rules, 1996
15. Small Industries Development Organization (Group ‘C’ and ‘D’ posts)
Recruitment Rules, 1980
16. Small Industries Development Organization Investigator (Electronics)
Recruitment Rules, 1980
17. The Small Industries Development Organization Investigator (Food)
Recruitment Rules, 1980
18. The Small Industries Development Organization (Junior Hindi Translator)
Recruitment Rules, 1982
19. The Investigator (Small Industries Development Organization) Recruitment
20. The Ministry of Small Scale Industries, the Small Industries Development
Organization Junior Hindi Translator, Group ‘C’ Posts, Recruitment Rules, 2002
21. The Ministry of Small Scale Industries, the Small Industries Development
Organization Investigator (Economic Investigation), Group ‘C’ Posts,
Recruitment Rules, 2002
22. The Ministry of Small Scale Industries, the Small Industries Development
Organization Senior Hindi Translator, Recruitment Rules, 2003
23. The Ministry of Small Scale Industries, the Small Industries Development
Organization Small Industry Promotion Officer (Economic Investigation) Group ‘B’
Posts, Recruitment Rules, 2004
24. The Ministry of Small Scale Industries, the Small Industries Development
Organization Group ‘B’ Posts, Recruitment Rules, 2004
The above rules regulate
recruitment to Group A, B, C & D posts in SIDO
In addition this office also follows rules, regulations, instructions, orders,
etc. issued by various Ministries/Departments, in the day-to-day management of
A statement of the categories
of documents that are held by SIDO or under control
(under section 4(1)(b)(vi) of Right to Information Act, 2005)
The categories of
documents that are held by this office are as under:
1. Constitution of India
2. Government of India (Allocation of Business) Rules.
3. Government of India (Transaction of Business) Rules.
4. Authentication (Orders and Other Instruments) Rules.
5. ‘Procedure in regard to submission of cases to the cabinet’ issued by the
Department of Cabinet Affairs.
6. Official Languages Act and Instructions issued there under.
7. Rules of procedure and conduct of business in Lok Sabha.
8. Directions by the Speaker under the rules of procedure and conduct of
business in Lok Sabha.
9. Rules of procedure and conduct of business in Rajya Sabha.
10. ‘Procedure to be followed by Ministries in connection with Parliamentary
work’ issued by Lok Sabha Secretariat.
11. Departmental security instructions issued by the Ministry of Home Affairs.
12. ‘Channel of communication between the Government of India and State
Governments on the one hand and Foreign and Commonwealth Governments of their
Missions in India, Heads of Indian Diplomatic Missions and Posts abroad and
United Nations and its specialized Agencies on the other’ issued by the Ministry
of External Affairs.
13. Standardised functional file index including its file numbering system
relating to establishment, finance, budget and account, office supplies and
services and other house keeping jobs common to all departments, issued by the
Department of Administrative Reforms and Public Grievances.
14. Schedule of periods of retention for records common to all departments
issued by the Department of Administrative Reforms and Public Grievances.
15. Manual for Handling Parliamentary work in Ministries.
16. Manual of Office Procedure.
17. Annual Reports of the Ministries/Departments of the Government of India.
Apart from above, copies of
Acts, Rules, Orders and instructions concerning the subjects being dealt with by
this office are also maintained. This office also maintains a host of technical
books required for its efficient functioning. Further, the following records
relating to the important subjects dealt with in this office are also developed
and maintained for facilitating processing of cases:
(a) Standing guard files;
reference folders containing copies of circulars
(b) Standing notes;
(c) Precedent books;
(d) Standard process sheets; and
The particulars of
any arrangement that exists for consultation with or representation by the
members of the public in relation to the formulation of its policy or
(under section 4(1)(b)(vii) of Right to Information Act, 2005)
1. There exists a statutory
body in the form of National Board for Micro, Small & Medium Enterprises (NBMSME) after the enactment of MSMED Act 2006 , under the Chairmanship
of the Union Minister (MSME) which apart from members from Central/State
Government Ministries/Departments/Institutions has members from the national and
state level industry associations. The main function of the NBMSME is to advise
the Government on all policy matters relating to the development of MSMEs.
2. Even at State/Union Territory level there exists MSME Board like mechanism,
which provides platform for state level associations and other related with the
development and promotion of the small-scale sector within the State.
3. There also exists a Department related Parliamentary Standing Committee, who
meets periodically to review the policies and programmes and action taken on its
recommendations on different issues relating to the MSME Sector from time to
4. In addition this office coordinates and interacts with different industry
associations/ stakeholders while finalizing any policy issue pertaining to the
development and promotion of the tiny and small enterprises. Moreover, during
the annual convention of the MSME Sector, the associations and the people of
repute from MSME Sector are invited to participate so as to benefit from their
viewpoint on different issues concerning this Sector.
5. This Organization conducts subject related sensitization programmes wherein
the people belonging to the sector are apprised and informed about the existing
policies and programmes at different level and other issues relating to the MSME
Sector. These include sensitization programmes like World Trade Organization
including implication of globalization and Governments measures, patent related
issues, etc. The views expressed at such for a and other for a are taken care of
while framing/modifying policies and programmes.
A statement of the boards,
councils, committees and other bodies consisting of two or more persons
constituted as its part or for the purpose of its advice, and as to whether
meetings of those boards, councils, committees and other bodies are open to
public or the minutes of such meetings are accessible for public
(under section 4(1)(b)(viii) of Right to Information Act, 2005)
The various Boards/Committees
constituted and functioning in this office are as follows:
(i) National Board for Micro, Small & Medium Enterprises (NBMSME) (The Board advises the Government on policy matters and promotional schemes
relating to the development of Micro, Small & Medium Enterprises ).
(ii) State Level Advisory
Boards for MSME-Development Institute (Formerly Small Industries Service
(To advice on issues concerning Micro, small Medium Enterprises specially State
related matters including functioning of District Industries Centres (DICs), MSME-DIs and other promotional agencies
under MSMEDO ( Formerly Small Industries Development Organization or SIDO).
(iii) High Powered Committee
for Integrated Infrastructure Development Scheme
(The Committee considers projects appraised and recommended by Small
Industries implementation of the scheme).
(iv) Steering Committee for
Small Industry Cluster Development Programme.
(The Committee considers all project proposals for cluster development and
(v) Implementation Committee
for Small Industry Cluster Development Programme
(This committee supervises the implementation of the projects taken up
under the Programme.)
(vi) Steering Committee to
implement the National Programme for Development of the Stone Industry
(The Committee monitors, guides and supervises the programme.)
(vii) Steering Committee to
implement the National Programme for the Development of Indian Machine Tools Industries in collaboration with United Nation Industrial Development
(The Committee monitors, guides and supervises the programme.)
(viii) Steering Committee on
National Programmes for Development of Indain Toy Industry.
(The Committee monitors, guides and supervises the programme.)
(ix) Steering Committee on
National Programmes for Development of Indian Lock Industry.
(The Committee monitors, guides and supervises the programme.)
(x) Steering Committee for the
National Projects on Promoting Energy Efficiency in Hand Tools MSME sector in
(The Committee monitors, guides and supervises the programme.)
(xi) Steering Committee for
approval of setting up Sub-Contracting Exchanges (SCX) by industries
associations/Non Government Organizations
(The Committee scrutinizes the proposals and make recommendations for the
amount to be released to each SCX)
(xii) MSME-Market Development
(The Committee considers and accords approvals on proposals for
reimbursement expenditure incurred by Individuals/industries associations for bar coding, market study,
participation in overseas fairs, etc.)
(xiii) Steering Committee for
reimbursement of ISO-9000 certification expenses
(The Committee considers applications for reimbursement of expenditure
incurred by MSME units for ISO-9000 certification and accords approval for release of funds to the
(xiv) National Level Selection
Committee for National Award for (i) small entrepreneurs (ii) for Research & Development effort in MSME and (iii) quality products in small scale
(xv) Governing and Technology
Approval Board (GTAB)-for Credit Linked Capital Subsidiary Scheme for Technology Upgradation for Small Industries.
(The Committee monitors the scheme and also identifies new technologies
to be covered under the scheme.)
(xvi) Official Language
(This Committee monitors the progress of implementation of Official
Language in the office.)
(xvii) Small Enterprise Network
(SENET) Implementation Committee.
(This Committee monitors the progress of office automation and matters
relating to e-governance.)
(xviii) Steering Committee for
Trade Related Entrepreneurship assistance Development (TREAD) Scheme for Women.
(This Committee examines and approves the Government of India grants to
be given to NGOs for capacity building in the TREAD Scheme for Women)
The meetings of the above
Committees are neither open to public nor their minutes are accessible to them.